Privacy Policy

1. Introduction

Costa Portal AI (hereinafter referred to as "the Company," "we," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in accordance with Spanish laws, including the General Data Protection Regulation (GDPR) and the Organic Law on Protection of Personal Data (LOPD).

2. Data Controller

The data controller is:

• Company Name: Costa Portal AI, registered as a sole proprietor (autónomo). Registration details available on request at info@costaportal.es.
• Contact Information: Calle Pedro Lorca 45, Torrevieja, Alicante 03182. NIF/NIE available on request at info@costaportal.es.
• Email for Privacy Inquiries: info@costaportal.es
• Phone Number: +34 604 96 00 55

3. Data We Collect

We process various categories of data to provide our services, including:

• Personal Data: name, contact details, address, identity document data (where required for property transactions or related services).
• Order and Request Data: service history, payment data, bank details.
• Technical Data: IP address, cookies, site navigation data, and preferences.

4. Purposes of Data Processing

We process your data solely for the following purposes:

• To provide our services, including the operation of a digital listings platform, marketing and advertising, software and CRM solutions, document administration, and business consulting.
• To comply with legal and regulatory requirements.
• To improve site functionality and user experience.
• For request analysis, record-keeping, and site traffic statistics.

5. Legal Basis for Data Processing

We process your data based on the following legal grounds:

• Your consent for sending marketing and promotional materials.
• Contractual obligations, when processing is necessary to fulfil a contract.
• Legal requirements, to comply with Spanish and European regulatory standards.
• Our legitimate interest in protecting and improving our services.

6. Data Retention Period

Your data will be retained only for as long as necessary to fulfil the purposes for which it was collected, and no longer than 5 years. If you withdraw your consent, we will cease processing your data and delete it, unless otherwise required by law.

7. User Rights

Under GDPR and LOPD, you have the following rights:

• Right of access to your data.
• Right to rectification of inaccurate data.
• Right to erasure of data ("right to be forgotten").
• Right to restrict processing of data.
• Right to data portability.
• Right to object to data processing.
• Right to withdraw consent at any time (if processing is based on consent).

8. Data Disclosure to Third Parties

We may disclose your data only to:

• Authorised partners and professional advisors with whom we have confidentiality agreements.
• Government and administrative bodies if required by law.

All conditions for data disclosure and collaboration with third parties are specified in the contract for any service.

9. Data Protection

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure.

10. Use of Cookies

Our site uses cookies to enhance your experience and analyse traffic. You may adjust cookie preferences in your browser settings or review our Cookie Policy.

11. Changes to the Privacy Policy

We reserve the right to make changes to the Privacy Policy. Any changes will be published on this page, and we will notify you if necessary.

12. Contact Information

If you have questions about our Privacy Policy or how we process your data, please contact us at: info@costaportal.es